betjell Privacy Policy

betjell collects personal data from players at various points during their relationship with the platform. The categories of data collected, and the circumstances in which they are collected, are set out below. betjell collects only the data that is necessary for the purposes described in this Privacy Policy and does not engage in the collection of excessive or irrelevant personal information.

Registration Data. When you create a betjell account, you provide personal information including your full legal name, date of birth, email address, residential address, and phone number. This information is required to establish your account identity, verify your age (18+ requirement), and enable us to communicate with you about your account.

Identity Verification (KYC) Data. As part of betjell's Know Your Customer process — which is required before processing withdrawal requests and in certain other circumstances — you may be asked to submit copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence, and proof of address such as a utility bill or bank statement. These documents are processed solely for identity and age verification purposes.

Financial and Transaction Data. betjell records details of all financial transactions on your account, including deposits, withdrawals, bet placements, and bonus credits. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT or INR, transaction timestamps, and reference numbers. betjell does not store full payment card numbers; card data is handled by our payment processing partners under their own security standards.

Betting and Gaming Activity Data. betjell maintains records of all betting and gaming activity conducted through your account — including sports bets placed, casino games played, slot sessions, wager amounts, outcomes, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and statistical analysis.

Technical and Device Data. When you access betjell, our servers automatically record technical information including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, pages visited within betjell, session duration, and access timestamps. This data is collected passively and is used for platform security, fraud detection, and service improvement.

Communications Data. If you contact betjell support by email or through any other channel, betjell retains records of those communications, including your contact details and the content of the correspondence, for customer service and compliance purposes.

betjell does not sell, rent, or trade personal data to third parties for their own commercial or marketing purposes. However, in order to operate the platform and deliver services to players, betjell necessarily shares certain data with trusted third-party partners acting as data processors under contractual obligations consistent with this Privacy Policy.

Payment Processors. To process deposits and withdrawals, betjell shares the minimum necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing networks. These providers are bound by their own regulatory obligations and contractual data protection requirements.

Game and Technology Providers. betjell integrates casino games, sports data feeds, and platform technology from third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive session-level technical data necessary for game delivery and fair play certification. They do not receive your full personal profile.

Identity Verification Services. betjell may use third-party identity verification or KYC service providers to assist in verifying the identity and age of players. These providers process identity document data under strict confidentiality obligations and are not permitted to use that data for any purpose other than verification.

Legal and Regulatory Disclosure. betjell may be required by applicable law, court order, or regulatory authority to disclose personal data. In such cases, betjell will comply with the legal obligation and, where permitted by law, will notify the affected player of the disclosure requirement.

Business Transfers. In the event of a merger, acquisition, or transfer of all or substantially all of the assets of betjell, personal data held by betjell may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer that materially affects the handling of their personal data.

betjell retains personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status on betjell, plus a minimum of five years following account closure, in order to meet anti-money laundering record-keeping requirements and to handle any retrospective disputes or regulatory enquiries.
• KYC and Identity Documents: Retained for a minimum of five years from the date of the most recent transaction on the account, consistent with standard AML compliance obligations.
• Transaction Records: All financial transaction records are retained for a minimum of five years from the date of the transaction.
• Betting and Gaming Activity Logs: Retained for a minimum of three years from the date of the activity for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for three years from the date of the last communication in a given support thread, unless the matter involves an ongoing dispute or regulatory investigation, in which case records are retained until final resolution.
• Technical and Device Logs: IP address logs and server access records are retained for up to 12 months for security monitoring purposes, after which they are anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. betjell does not archive personal data beyond the periods stated above unless a specific legal obligation requires extended retention.

Player data is stored on servers that implement industry-standard security controls. betjell uses SSL/TLS encryption for all data transmitted between your browser and betjell's servers. Data stored at rest is protected using encryption and access controls that restrict access to authorised personnel only.

betjell takes the security of player data seriously and implements a range of technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, betjell applies the following controls as standard:

• SSL/TLS Encryption: All data transmitted between your device and betjell's servers is encrypted using SSL/TLS protocols. The presence of HTTPS in the betjell URL and a valid security certificate confirms that your connection is encrypted.
• Encrypted Data Storage: Sensitive data stored in betjell's databases — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to systems containing personal data is restricted to betjell personnel who require it to perform their job functions. Access is authenticated via strong passwords and, where applicable, multi-factor authentication.
• Fraud Detection Systems: Automated systems monitor platform activity in real time for patterns consistent with account compromise, credential stuffing, and other security threats.
• Regular Security Reviews: betjell conducts periodic reviews of its security practices and infrastructure to identify and remediate vulnerabilities.
• Incident Response: In the event of a data security incident that affects player personal data, betjell has procedures in place to contain the incident, assess its impact, and notify affected players in a timely manner.

Players also have a responsibility to contribute to the security of their own account. You should use a strong, unique password for your betjell account, never share your login credentials, and contact support@betjell immediately if you suspect unauthorised access to your account.